01Request to Delete Account
App Name: Trade5
Steps to Request Deletion
- Send an email from the email address registered with your Trade5 account to support@trade5.com.
- Please use the subject line:
Trade5 Account Deletion Request - [Your Registered Phone Number or Email] - [Your UID]. - To keep your account secure, our support team will contact you for identity verification after receiving your request.
- Once your identity is verified, we will process the deletion of your account and associated app data within 30 business days and send you a confirmation email.
Data Deletion & Retention Policy
Data that will be deleted: Your profile information (avatar, nickname), device binding, chart settings, watchlists, alerts, drawing overlays, notification records, and marketing data.
Data that will be retained and retention period: Limited technical logs and support-request records may be kept for up to 24 months for security and dispute resolution. We do not store KYC documents, balances, orders, or trade history — Trade5 does not provide trading or custody of funds. When the retention period ends, remaining logs are destroyed. This data is not used for marketing.
02Request to Delete Data Only
App Name: Trade5
Steps to Request Deletion
If you wish to continue using Trade5 but would like to clear certain history or non-essential app data, please follow these steps:
- Send an email from the email address registered with your Trade5 account to support@trade5.com.
- Please use the subject line:
Trade5 Data Deletion Request - [Your Registered Phone Number or Email] - [Your UID]. - Clearly specify the types of non-essential data you wish to delete (e.g., search history, old watchlists, alerts) in the body of the email.
- We will process your request within 30 business days of receipt and reply with a confirmation.
Data Deletion & Retention Policy
Data that can be deleted: Your search history, in-app browsing footprint, selected watchlists, alerts, overlays, and marketing preferences.
Data that must be retained: As long as your account remains active, we retain login credentials and core settings so the app can function. We do not retain account balances or order data because those features do not exist.